Return & Refund Policy
Last updated: [Insert Date]
Thank you for shopping at omradecor
We value your satisfaction and take great care in crafting and shipping your handmade products. If, for any reason, you are not completely satisfied with your purchase, please review our return and refund policy below.
Interpretation and Definitions
Interpretation
Words with capitalized initials have meanings defined under the following conditions. These definitions apply whether they appear in singular or plural.
Definitions
Company (referred to as “the Company”, “We”, “Us”, or “Our”) refers to omradecor, located at [Company Address].
Goods refers to the handmade items offered for sale on the Website.
Orders means a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to omradecor, accessible from www.omradecor.com
You means the individual accessing or using the Service, or the legal entity on behalf of which such individual is acting.
Order Cancellation Rights
You have the right to cancel your order within 14 days from the date you received the Goods, without giving any reason.
To cancel your order, please inform us by:
Visiting: Contact us
Emailing: [Insert Support Email]
We will refund the full amount using the original payment method within 14 days of receiving the returned items.
Conditions for Returns
To be eligible for a return:
The item must have been purchased within the last 14 days
The item must be unused and in its original packaging
Non-returnable items include:
Custom-made or personalized items
Items not suitable for return due to hygiene reasons and were unsealed after delivery
Items damaged after delivery due to customer use or mishandling
Items that deteriorate rapidly or are inseparably mixed with other items after delivery
We reserve the right to decline returns that do not meet the above criteria.
Returning Goods
You are responsible for the cost and risk of returning the item. Please return the item to:
[Insert Return Address]
We recommend using a trackable and insured shipping method. Refunds cannot be issued without proof of return or receipt of the returned item.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you’ll receive a gift credit for the value of the returned item. Once the returned item is received, a gift certificate will be emailed or mailed to you.
If the item was not marked as a gift, or if it was shipped to the gift giver first and then given to you later, the refund will be sent to the original purchaser.
Please note: Any additional charges for gift wrapping or gift packaging are non-refundable.
Important Points
Order Cancellation After Shipping:
Orders cannot be cancelled once they have been shipped.Personalized Products:
For personalized items such as custom cushion covers with image prints or embroidered towels, returns are not accepted. However, a replacement or refund may be issued only if the product is defective or damaged, as per our refund policy.Refund Process:
Refunds are initiated only after we receive the returned goods and verify their condition.Refund Eligibility (India Only):
Currently, we only offer refunds to customers within India.Pre-Shipment Cancellations:
If you cancel your order before it has been shipped, you are eligible for a full refund, which will be processed within 7 business days.Lost Refund Form:
If you have misplaced the refund request form, don’t worry. Simply contact us, and we will send you a new one via email to your registered email ID.Bank Follow-up:
Once we process your refund, please follow up with your bank or card issuer to confirm when the funds will reflect in your account, as processing times may vary.
Contact Us
If you have any questions about our Return & Refund Policy:Email: [Insert Support Email]
